1. IMPORTANT INFORMATION
We are members of ABTA (Abta No P7481) We will provide holiday services where we may act as your Tour Operator or your Travel Agent. This will be made clear to you at the time of booking.
These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.
Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking.
3. BOOKING DETAILS
When a booking is made by telephone or in our office, all details will be read back to you by a member of i4travel staff. If booking online please ensure you enter your details carefully as any changes made after the booking is confirmed may incur charges at your cost. Please refer to our Contact Us section immediately if you have inputted any errors whilst making the booking during our opening hours as stated. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details may incur administration charges payable by you. Please ensure that the names given are the same as in the relevant passport.
The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law.
This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available upon request.
You will be required to pay a deposit or make full payment at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you on your i4travel confirmation invoice - this is 14 weeks before your departure date. Unless previously agreed, failure to pay your balance on time will automatically result in a late payment fee of £30 per booking. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
5. LOW DEPOSITS
If you have paid a low deposit, the balance of deposit must be paid on the agreed date at the time of booking. Please remember you are liable to pay the full deposit on behalf of you and your party even if you decide to cancel.
6. CANCELLATION and AMENDMENT
Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below.
1) Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (eg. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.
2) We strongly advise that you arrange adequate insurance for you and your party as soon as you make your booking. i4travel do not sell travel insurance.
8. DELIVERY OF DOCUMENTS
All documents (eg. invoices/tickets) that require to be posted will be sent to you by First Class or Second Class post. Once documents leave our office, i4travel will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can ask for delivery by other means but this will be subject to additional charges. Travel documents should be with you 7 - 10 days before your departure.
9. SPECIAL REQUESTS
If you have any special needs, dietary requirements, room requests etc; please notify us at the time of booking and we will endeavour to fulfill your requirements. Please note that in some cases we cannot guarantee requests as we are relying on third parties.
10. GENERAL INFORMATION
Check-in-times now vary depending on Operators, Airlines and type of holiday booked. Please check your ticket or airport voucher to confirm this. Many destinations/hotels now charge local tourism or city tax and resort fees, paid directly to your hotel or apartment. Some overseas properties may also ask for a Refundable Security Deposit, often payable on arrival. Pre bookable seating is now an extra cost with most Airlines and Holiday suppliers in order for you and your travelling party to sit next to each other. Please check the Operators literature or with i4travel if you are unsure what is applicable to your own booking.
11. PASSPORTS, VISAS AND HEALTH
Know before you go. For up to date travel advice, please check the Foreign and Commonwealth Office (FCO) website at www.gov.uk/foreign-travel-advice. We recommend you check this site for up to date information on the destination(s) you are visiting at the time you make your booking and before you travel. You can also set up an email alert from the FCO website, which will let you know directly if there is any update to the current travel advice. Please ensure that you have valid passports and visas if required. Certain destinations require that your passport is valid for at least 6 months after your scheduled return date.
Also, preparing for safe and healthy travel abroad we recommend you visit the HM Government website https://travelaware.campaign.gov.uk/.
It is your responsibility to check what is relevant for you and on behalf of your travelling party.
12. FINAL TRAVEL ARRANGEMENTS
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport/port of departure. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish - please contact our Customer Services Department. If the matter cannot be resolved and it involves us or another ABTA Member then it can be referred to the arbitration scheme arranged by ABTA, see http://www.abta.com